This study examines interpersonal communication competence in the context of internationalization of small and medium sized enterprises.
The article reports and analyses how the representatives of small and medium sized enterprises and the intermediary organizations assess their own and each others’ interpersonal communication competence.
When aiming to internationalize their business operations, SMEs often face challenges such as limited personnel and financial resources, or insufficient expertise and skills (Forsman, Hinttu & Kock 2002).
Thus, SME internationalization typically involves collaborative relationships between the representatives of SMEs and the intermediary organizations such as authorities, business consultancies and finance companies that may provide access to the necessary resources and international networks.
Collaborative arrangements have become a significant part of today’s global business context, but little attention has been given to ICC specific to international business collaboration.
This study focuses on ICC in collaborative relationships between the international representatives of SMEs and intermediary organizations involved in the SME internationalization. A Cross Cultural Study of Communication Strategies for Building Business Relationships.
The discussion examines the validity and reliability of the assessment of interpersonal communication competence in international business collaboration.
Keywords: The importance of interpersonal communication competence (ICC) in international business and organizational settings is undeniable.
Collaborative relationships in the context of SME internationalization bring together participants from a variety of cultural, personal, organizational and national backgrounds.
The internationalization of SMEs involves inter-organizational, inter-sectoral and international collaboration.